Frequently Asked Questions

Booking is simple! You can:

• Visit our Book Service page
• Fill out the booking form with your requirements
• We'll match you with verified professionals
• Confirm booking via WhatsApp with service details

The entire process typically takes 1-2 hours for confirmation.

We offer four premium services:

• Home Tutor & Teaching Services: Personalized educational support for all subjects and levels
• Fitness Trainer Services: Customized workout plans at home or gym
• Caretaker Services: Professional care for elderly, children, or special needs
• Physiotherapist Services: Home visit physiotherapy and rehabilitation

Service availability varies:

• Immediate (Same Day): Available within 4-6 hours for urgent requirements
• Standard Booking: 12-24 hours advance notice recommended
• Regular/Scheduled: Weekly or monthly schedules can be arranged

We recommend booking at least 24 hours in advance for guaranteed availability.

Yes! We offer flexible booking options:

• Single Session: One-time service booking
• Weekly Packages: 3-5 sessions per week at discounted rates
• Monthly Packages: Regular scheduled services with best pricing
• Custom Plans: Tailored to your specific needs and schedule

Contact us via WhatsApp for custom package details and pricing.

Pricing depends on:

• Service Type: Each service has different base rates
• Duration: Per hour, per session, or package rates
• Professional Level: Certified vs. advanced specialists
• Location: Service area within the city

Typical range: ₹500 - ₹2000 per session. Exact pricing is shared during WhatsApp confirmation.

We offer multiple payment options:

• Cash: Direct payment to the professional after service
• UPI: Google Pay, PhonePe, PayTM
• Bank Transfer: NEFT/IMPS to our account
• Digital Wallets: Various payment apps

Payments are typically made after service completion unless booking a package.

No hidden charges! Our pricing is transparent:

• Service Fee: Clearly mentioned during booking
• Travel Cost: Included if within city limits (extra for outskirts)
• Materials/Equipment: Additional if required (will be informed)
• Taxes: GST as applicable

All costs are communicated upfront before confirmation. No surprises!

Our refund policy is customer-friendly:

• Full Refund: If service is cancelled 24 hours before scheduled time
• Partial Refund: 50% refund for cancellations within 24 hours
• No Refund: For no-shows or last-minute cancellations
• Service Issues: Full refund if professional doesn't meet agreed standards

Refunds are processed within 5-7 working days to the original payment method.

Every professional undergoes rigorous verification:

• Background Check: Police verification and address proof
• Certificate Verification: Educational and professional certificates
• Experience Validation: Previous employment verification
• Skill Assessment: Practical tests and interviews
• Reference Checks: Contacting previous clients/employers

Only 30% of applicants pass our verification process.

Yes! We offer three options:

• Auto-Assign: We match you with the best available professional
• Professional Selection: Browse profiles and choose your preferred professional
• Request Specific: If you want to continue with a professional you liked

Professional profiles include photos, qualifications, experience, and client ratings.

Your satisfaction is guaranteed:

• Immediate Replacement: Request a different professional at no extra cost
• Quality Check: Our team will follow up to resolve issues
• Feedback System: Rate your experience to help us improve
• Escalation Support: Contact our support team for urgent issues

We maintain a satisfaction rate of 98% across all services.

Absolutely! Our safety measures include:

• Complete Background Verification: Police clearance mandatory
• ID Proof Verification: Aadhar card, PAN card verification
• Training: Professional ethics and conduct training
• Real-time Tracking: Service tracking and check-in system
• Emergency Support: 24/7 helpline for safety concerns

All professionals wear ID badges and carry verification documents.

We maintain strict COVID-19 protocols:

• Vaccination: All professionals fully vaccinated
• Daily Health Checks: Temperature monitoring and symptom screening
• Safety Gear: Masks, gloves, and sanitizers provided
• Sanitization: Regular sanitization of equipment
• Contactless Service: Options available where possible

You can request additional safety measures during booking.

Your privacy is our priority:

• Data Encryption: SSL encryption for all data transmission
• Limited Access: Only essential personnel access your information
• Professional Confidentiality: Professionals sign confidentiality agreements
• Data Protection: Compliance with data protection regulations
• Secure Payments: Payment information is never stored

We never share your personal information with third parties without consent.

Multiple ways to reach us:

• WhatsApp: +91 8770753546 (Fastest response)
• Phone: +91 7225880469 (10 AM - 7 PM)
• Email: devcubetech@gmail.com
• Contact Form: On our Contact page
• Social Media: Facebook, Instagram, Twitter

Average response time: WhatsApp - 15 minutes, Email - 4 hours, Phone - Immediate during business hours.

Our support team is available:

• Normal Hours: Monday to Saturday, 9:00 AM to 8:00 PM
• Extended Support: Sundays & Holidays, 10:00 AM to 6:00 PM
• Emergency Support: 24/7 for active service emergencies
• WhatsApp Support: 24/7 for urgent queries

We respond to all queries within maximum 24 hours.

We highly value your feedback:

• Post-Service Survey: Sent via WhatsApp after service completion
• Rating System: Rate professionals from 1-5 stars
• Written Reviews: Detailed feedback about your experience
• Anonymous Feedback: Option available if preferred
• Follow-up Calls: Our team may call to gather detailed feedback

Your feedback helps us improve services and maintain quality standards.